Yes, We Love Our Customers.

Yes, we love our customers! Our service and products naturally attract the most creative and artistic people on our planet. Our clientele includes everyone from scientists and researchers to young film makers. I'm often amazed at the talents these interesting people cultivate and the creative drive they have. Every day someone calls with some new and clever project; we hope we can open a new world to them. Often these people are remarkably multi-talented, not only by their artistic ability, but their abilities in music and other forms of art. Artists and creative people are not satisfied with the same technique for long, they are always learning and experimenting, that's why I love this company, there's always something new to learn and do. I often brag about our clever customers, who really do some interesting things or develop new techniques. I must admit, however, that much of my time is spent trying to convince people to be open minded and to not to be afraid to experiment. Those who do, quickly become the expert in those processes they are developing. We often see our advice put to work in commercials and in film productions, and are proud to have played a small part in their success.

I think the two qualities I love to get from my customers are loyalty and gratitude. Everyday we get a note from someone who says they will return because we have helped them. Many of our customers will call and let me know about a new product or technique, just because they are nice and they want us to succeed.

That reminds me, if you are a customer, you are qualified to be on our "Artist Pool," which is a list of people who offer a variety of services. Please get on it, we send people to it everyday, and some of these people have really found some terrific opportunities. Go to our website for details.

About once a year I get a note from someone who seems to think our customers belong to an exclusive club. In my opinion they do, but the door is open to anyone who is sincere. This objection usually comes from someone who doesn't like our $25 minimum (USA only, a higher minimum applies to foreign orders.) We created the minimum because it costs us an average of $11 to process a domestic order, to say nothing of packing materials, overhead and aggravation. The minimum, as we've discovered, automatically eliminates a lot of problems.

I could go on and on. I could give you some very interesting case histories or funny stories, but need to get back to work. May I end with some gratitude of my own. To all my customers, both present and future, may I say thanks! We have grown every year since we started, even through tough times, because you keep coming back. Thanks for sharing your projects, techniques, inside information and your lives with us. Thanks for your emails telling us you got your product, or that your project was successful. Thanks for the photos of your projects and your wonderful comments. I love it when you are successful. I love it when you can turn a hundred dollars worth of raw materials into a piece that brings in thousands. I love it when you create a masterpiece.

Well, that's all for now. Thanks so much everybody,

Sincerely Yours,

Steve Biggs, Pres.

This page originally posted: 02/01/1999
This page last updated: 03/23/2008