Index to this page:

• Methods of Ordering
• Shipping and Shipping Charges
• Policy
• Sales Tax
• How to Pay

The important thing here is that we understand what you want to order. If you are not sure, please call and discuss your project with us.

When you order we will need the obvious information such as your name, address, phone and other contact information. To avoid confusion or lots of phone calls back and forth, please provide the following for each product:

Catalog number, amount of units, description (including size) and price. For example, if you wanted a 25 lb. pail of UltraCal 30 you would write something like:

3 each, CAL30-25, UltraCal - 25# bag, $25.00 each

Of course the best method is to just download and print off the order form and fill it out.

Please use the method that you are most comfortable with.

On Line Orders (Want to know shipping costs?)

This is the best method, and is secure. First, visit the product information pages and organize your order. Then click on the link at the bottom of your product list to see your options.

Fax Orders (Keeps us both organized.)

This is the second best method, it forces both of us to be organized, and is the most secure. Get our Generic Order Form or create your own. Fax it to us at 801-936-9763. NOTE: It is a good idea to send me e-mail from your e-mail service so that the lines of communication can be opened. I rarely can read an e-mail address from a FAX.

E-mail Orders (Easy for both of us, but not good for a rush order.)

You may place an order through our e-mail form. For your own safety, please use the secure e-mail if you will be sending credit card numbers. You may also send an e-mail from your own e-mail service. In fact, it's a good idea. That way, the lines of communication can be opened for sure.

Phone Orders (Best if you have questions or a rush order.)

Call 801-936-9762 Monday through Friday from about 10:00 am to 4:00 pm. We also have a new toll-free number for ordering: 1-888-648-8810. If no one answers, please leave a message and we'll return your call as soon as we get back from lunch, errands or charm school. For rush orders please call before noon, Mountain Time. NOTE: It is a good idea to send me e-mail from your e-mail service so that the lines of communication can be opened.

Mail Orders (Best if you want to pay with a check or money order.)

Get our Generic Order Form or create your own. Mail it to:

Special Effect Supply Corp.
164 East Center Street
North Salt Lake UT 84054

Don't forget to include your phone number and email address. Please write clearly.

Shipping and Shipping Costs:

Domestic shipping charges are based on the actual cost of shipping and insurance, plus a small handling fee. In order to keep the cost to you as low as possible, we have discontinued the use of Shipping Tables. If you need an estimate please call or send e-mail. For explanation of our shipping strategy and policy please go HERE.

Generally Your Choices for Shipping include:

UPS Ground (our default method)

UPS Overnight Saver

UPS Second Day Air (Blue Label)

UPS Three Day Select

USPS Priority Mail

FEDEX - if we use your account number (They screw us if we use ours.)

Important Note: Air service is extremely expensive, please be prepared to spend $80 or more for overnight delivery of a small package.

We do everything we can to keep shipping costs as low as possible. After many years of significant losses in shipping costs, we must now charge $2.00 to $5.00 for "handling" and packaging materials. This fee helps to cover the fuels surcharge that is in effect for most of our shippers. The handling fee is determined by the size of the shipment, the speed of delivery and the amount of aggravation generated by last minute changes and the like.

We no longer quote shipping charges, but can give you an estimate, or, you can estimate shipping costs yourself by going to UPS Web site or the USPS Web site.

Important Note: We hate to pay shipping charges as much as you do. If we charge fifty bucks to ship something to you, it means we have to pay to turn around and pay the carrier fifty bucks for his services. We don't get any real discount from UPS and none from the Postal Service. For the big long explanation of domestic shipping charges, please go HERE.

Items Marked with an "S"

Items marked with an "S" require us to calculate shipping charges for you because these items are extra heavy, are hazardous materials, or require some other special packaging consideration. Barrels and pail s that are round require a $5.00 "Extra Handling" charge from UPS. More information on "S" shipping charges.

Policy:

If you have any other questions regarding how we do stuff, please read our policy page. This includes information on Returns, Collect Phone calls, shipping boxes, or anything else people have asked about over the years.

Read the Special Effect Supply Policy Page

Sales Tax:

Utah residents or orders picked up at our store are subject to Utah sales tax.

There is no sales tax on any order shipped outside of Utah.

How to Pay:

Credit Card

We accept VISA, Mastercard and if we really must -- American Express or Discover.

Please make sure you give us your name exactly as it appears on your credit card and the billing address of the credit card.

You can use a credit card to pay for a phone order, but the goods will only be sent to the verified address of the card holder.

If you need to send your credit card information over the web, please use our secure e-mail.

 

PayPal

We now take payments with PayPal. We can only ship to the verified address. Send your payment to:

spl_efx@xmission.com

Or use our PayPal page.

Prepay

Send a check or money order for the exact amount of your order including shipping charges to:

Special Effect Supply Corp.
164 East Center Street
North Salt Lake UT 84054

COD

We don't accept CODs any more.

Open Account

We no longer ship on open account. We will, however, honor signed purchase orders from most public schools. We don't accept purchase orders from Private or Church owned schools. We don't accept purchase orders from any government institution located in California or Canada. Schools must be in the USA.

---

This page originally posted: 02/01/1999
This page last updated:01/13/2009