About Shipping

The easy way to deal with shipping is to indicate "Best Way" and tell us when you need the goods. We will contact you if shipping charges start to become unreasonable. Call if you have a rush order. Please do not depend on email for rush orders.

All our shipping fees are based on cost. We do not make money on shipping fees. If fact, we lose several thousand dollars each year in unresolved shipping costs to us.

We Ship F.O.B. [a very common policy] which means that you assume ownership of the goods the instant the carrier picks it up. Once shipped the goods are your responsibility. This is why we buy insurance for you. We are willing to help you resolve issues with the shipping company should a problem arise, but you retain ownership and responsibility for the goods.

We calculate shipping charges on a box by box basis. We can't charge a flat rate and still be fair. For example, if someone orders a DVD for $30 and someone else orders fifty pounds of plaster for $30, it wouldn't be fair to charge them the same shipping rate.  Sometimes people call or write to find out what a shipping charge will be. We can not offer any simple formula or flat rate. In order to know a shipping rate we need to know three things; 1. EVERYTHING you want. 2. How much it weighs and how many boxes it will go into. 3. How fast you want it. This means we really don't know your shipping charges until we have it packed and it is on the scale.

NOTE TO PEOPLE WHO DON'T UNDERSTAND OUR LOGIC:  Our products vary in size and weight. We are not selling software that weighs only a few ounces and is all the same.  We don't have big contracts with the shipping companies to deliver tens of thousands of the same thing. You'll also notice that we are not overcharging you for shipping and trying to make a profit on it (like eBay people.) Please don't compare us to Amazon, TV offers, or other online retailers that cater to the general public. We do not sell to the general public. Each order we process is unique in many ways. Many of our orders are rush. That's just the nature of the entertainment industry. If needed, Steve will drive your order out to the airport to make sure it ships on time. All of this extra care costs time. Time is money. This is why we have minimuns. This is why we ship based on cost. Our product selection is unique. Our customers are unique. Unfortunately this makes every shipping situation unique as well. (Believe us, life would be a whole lot better if our shipping charges were based on a percentage.)


Use our checkout system to get a shipping charge for an order.


We also add a small handling fee ranging from $2 to $10 for handling and documentation. This is in addition to the shipping charges. This covers the cost of paperwork for foreign orders, boxes, peanuts, watertape, and driving it to the postoffice if needed (a rush order.) Obviously if your order is simple and straight forward the fee will only be $2.00. Obviously we loose a little money on shipping materials which comes out of the gross cost of your goods. If your order is confusing and disorganized my staff will lean towards a higher handling fee. Sometimes, my staff will wave the handling fee for people who are challenged, but shipping charges will still apply. Obviously people who come into the store do not need to pay any handling or shipping fees.

If you agree to it, you may be required to pay a drop ship, or incoming shipping fee. This only occurs on big emergencies.

For more information on shipping, please click on the appropriate link below:

Click here if your order will be shipped to a destination located in the United States:
(NOTE: The word "domestic" means within the U.S.A.)

Domestic Shipping

Even More Information on Domestic Shipping

Click here if your order will be shipped outside of the United States, includes US Military destinations in foreign countries. NOTE: Canada is a foreign country.

Foreign Shipping

Even More Information on Foreign Shipping

This page originally posted: 02/01/1999
This page last updated: 01/13/2009