Terms and Conditions

EFFECTIVE SEPTEMBER 2014
Terms and Conditions, Please Read.

PRIVACY
We hate spam as much as you do. We send email only to our members or people who are currently doing business with us. We do not share your information with third parties. By your choice you share information on one of our lists such as the Artist Pool. We may share contact information with persons or companies who want to offer a work opportunity to you.

CONFIRMATION
At your request we will confirm your order before shipping it. Please make sure we have all your information especially your email address, if we don't, you will get a post card.

COPYRIGHT VIOLATIONS
Our sincere thanks goes to our loyal customers who report copyright infringements of our literature and products. We wish we could reward everyone, but most issues are settled with only a letter or a few phone calls. Our licenses require us to "Aggressively pursue" any and all violators. Thanks in advance for your help.

LIARS and THIEVES
Don't try it. I love humiliating people with bad personalities. I rarely get taken by thieves. I've had shoplifters and I've known who they are but wasn't fast enough to catch them. We have great security at my new building so don't try anything there.

We are PCI compliant, but using a stolen credit card won't work. Plus I'll contact police in your area and ask them to come take a look.

CUSTOMER QUESTIONS
If you didn't buy it from us please do not expect us to answer questions about it. We are retiring our molding and casting materials because people like to get a deal on Amazon and then contact us to find out how to use it.

Otherwise:  Send us e-mail with your questions. Commonly asked questions will be placed in an FAQ. We often answer questions over the phone about our products. It is against company policy to reveal our sources and suppliers, so please don't ask.

ITEMS IN STOCK
Not all items are in stock; some things are made to your order. Please refer to notes at the end of each catalog section.

We practice something called "Just in time inventory" which means we OFFER many products but do not stock them. It often takes time to get some things from our vendors. Please call and avoid heart-beak.

PACKAGING MATERIALS
We are trying to help the environment by using recycled materials for shipping. (That's a fancy way to say we're too cheap to buy new boxes.)

REFUNDS and CREDITS
Refunds will be given the same way in which they were received. i.e. credit card will be refunded as a credit card refund. etc..

RETURNS and WARRANTIES
Please read this carefully. Our return policy is not the same as a department store.

All Sales are final after 30 Days.

We can't accept returns on items that are hammered, gouged, painted, chipped or otherwise trashed. All returns must be re-sellable. We will "make-good" in situations that are our fault, otherwise you are on your own. Our liability is limited to the cost or replacement of the goods sold. It is the users responsibility to test for suitability of the product. Some items do carry an extended warranty; this information will be located in comments at the end of each catalog section. Custom work is not returnable. There is a 20% restocking fee for any returned items, and the customer pays all shipping fees. Please call for a Return Authorization Number.

Unauthorized returns will not be accepted; please call before returning an item.

EXPIRED GIFT CERTIFICATES AND CUSTOMER CREDITS
Please redeem gift certificates and customer credits promptly. We can not carry them beyond the statue of limitations for the State of Utah, which is five years.

SALES TAX
Utah residents must add 7.25% sales tax unless full tax exempt documentation is received. Items sold to persons located outside of Utah are exempt from Utah sales tax.

TERMS
We do not ship on open account. Please include a check or money order for the correct amount. We may wait for your check to clear, so use of a money order may expedite your order. Don't send cash through the mail.

updated: 7-31-26